Privacy
GDPR
By sharing our Privacy Notice, we hope to help you understand how information helps us looks after our customers, as well as to reassure you that we respect and honour customer requests to restrict and protect personal information in line with the EU GDPR.
Our perspective has always been and continues to be about enhancing our customers’ experience before and after purchase.
Getting to know you
When you make a purchase at Adey Electronics, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, postcode & phone number. This allows us to provision your goods and services more efficiently, and ultimately, to give you a higher calibre of customer service. When you visit our Website, we collect anonymised information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting to Know what you like
We gather customer information by taking note of the purchases you make. By looking at your purchases in context with your purchase history it helps our engineers to seek out products and solutions that you may benefit from. In order to serve you better, we may at times contract with other companies to help us process orders. For instance, their assistance can help us better fulfil customer orders and reduce lead times. For your security, these companies also adhere to the strict guidelines set out by the EU GDPR and should only contact you regarding your order.
Information at your service
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order or information about alternatives parts/solutions. We also may need to contact customers by phone or email if questions arise regarding their orders.
When you order from us or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to provide out-of-the-box solutions and unique products for your technical needs.
Information Secure Under Lock & Key
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. Standard network security practices have been followed.
Information at your service
Updating your contact information is quick and easy. Just contact us, including your full name, company, mailing address, email address and phone number. Please understand updates may take from one to two weeks to process from the date of request receipt. A written request may be directed to
Adey Electronics,
Unit 2, Longhedge Lane, Ind Estate,
Longhedge Lane, Bottesford,
Nottingham,
NG13 0BF
or call direct on:
+44 (0)1949 844 511.
Information Sharing is up to you
Adey Electronics only shares customer information with our supply chain partners in order to expedite orders more efficiently or to resolve specific issues around orders. We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies.
If you do not want Adey Electronics to share your customer information, please immediately contact us and we will process your information and order entirely onsite (please note this may increase delivery times in some instances). When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.
Access to your information & correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.allaboutcookies.org.
Remove Your Name From Our Lists At Any Time
To delete your personal details from the Adey Electronics database please email info@adeyelectronics.co.uk. Please provide your full name, company, mailing address, email address, and phone number. We appreciate your patience as it may take up to one to two weeks to process your request from the date of receipt. Please note we will still retain general company and order information for all completed sales, as required for tracking product warranties and sales agreements.
Protecting Children’s Privacy
Adey Electronics adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a customer is under age, we will immediately remove all personal and identifiable information from our records. In addition, we will not disclose this information to any other companies.
Partnerships
We currently contract with several online partners to help manage and optimise our Internet business and communications.
We use an email management service provider to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Web site to help us measure the effectiveness of those emails. You can ‘opt out’ of this service at any time by deleting your name from the Adey Electronics email mailing list.
We also contract with an analytics service to help us assess visitation to our Adey Electronics site. This anonymous data cannot be used for any reason without our authorisation.
Links to our sites & services
At times, we provide links our customers may be interested in. Adey Electronics is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
Privacy Notice Updates
Efforts to bring new services and ideas to benefit our customers may make it necessary to amend our Privacy Notice. If this occurs, we will post the new notice on our Website. Once posted, the new notice will go into effect immediately, replacing any previously stated notice.
Questions
If you have any questions regarding our Privacy Notice, we will do our best to answer them. Here’s how to contact us:
Phone
Customer Services
+44 (0)1949 844 511
9:00 AM until 5:00 PM GMT Monday to Friday
Address
Adey Electronics LTD
Unit 2, Longhedge Lane, Ind Estate,
Longhedge Lane, Bottesford,
Nottingham,
NG13 0BF